PROBLEM

NOTE: THERE MAY BE INSTANCES WHERE THE NORMAL "OFF" RESET TIME HAS ALREADY BEEN SWITCHED FOR YOU TO 1-2 MINUTES OF OFF TIME AS INDICATED

WITH A LABEL ON THE FEEDER'S ORIGINAL PACKING BAG. WITH A DIGITAL TIMER, YOU COULD FEED MORE TIMES WITHIN A SHORT PERIOD OF TIME WITH THE

RESET TIME BEING SHORTER. IF YOU SEE A SHINY PRONG TO THE LEFT OF THE SMALL JUMPER PLUG, YOU HAVE THE STANDARD RESET TIME OF ABOUT 45-60

Some food may be too large and oddly shaped for desired portion accuracy. We do know that the type of food used will affect the portion accuracy in any feeder, and there is nothing that can be done about that issue other than recommending the use of a suitable dry food if accuracy is extremely important. Although the Super Feeder will not count pellets or give a portion to the fraction of an ounce by weight, it should at least be reasonably close as shown by many of our tests. What it will do, as having been tested by the FDA where they once used our feeders, is that for every two cycles it was found to be 90% accurate. In other words, if you feed twice and you want 1/4 cup per day, the first or second portion may not be 100% accurate, but the total daily portion should be within 90% accuracy. These tests were done with uniformly shaped 1/4" round pellets.

Basically, if you use the most ideal food like food that is round and about 1/4" diameter, it will produce excellent results. Smaller food should even do better. Food oddly shaped and mixed like small various designs and lengths will vary more, especially flat food of about 1/2" long and 1/4" thick. Still, the average after 2-3 cycles should be close with average size cat food or smaller. You should feed a minimum of two or more times per day. This issue will occur with any feeder including ones with an auger system (we don't have) which can bind up with food even "bridging" above and not being expelled without occasionally kicking the feeder. We have had many customers actually report "excellent" performance with small round Science Diet brand in particular. We know Science Diet has many different types of food patterns. We recommend round or slightly squared off pellets no larger than 1/4 inch diameter if you want more exact portions. The majority of customers have reported the portion accuracy as being very good with the use of small uniform pellets.

The feeder's gate aperture and timing are very important. Have you watched our video? If you have closed off the gate too much, it will not dispense food properly and will actually wear off the teeth on the roller prematurely. The gate should be opened to just about the size of the food so it just does not drop down freely. The timing with the little white dial is what primarily controls the amount of food that comes out, not the large black volume screw.

In summary, The only thing that could possibly improve the very small portion performance of the Super Feeder is maybe using what we call the slow-drive system used in our aquarium feeders. That system drives the roller at a slower speed thereby making small portions a bit easier to achieve, but small kibbles still need to be used. The fish feeder dispenses flakes with extremely good accuracy, but there again, it's not oddly shaped large food. To install that slow-drive system, the bottom of the feeder needs to be removed, or you could send the basic feeder back to us and we could install it for you at extra cost. Still, we want to emphasize that with oddly sized and shaped food the accuracy of each portion will still vary more than let's say uniformly shaped round pellets. We want you to be fully satisfied with our product and we'll work with you any way we can. Portion accuracy issues can occur with any feeder, unless you were to use a feeder with separate pre-filled compartments.

PROBLEM	POSSIBLE CAUSE/SOLUTION
PROBLEMS WITH ASSEMBLY?	Please view our 6 min. video which will be extremely helpful for assembly and operation of the Super Feeder. You should have received a link to that video with your shipping confirmation.
UNIT DOES NOT RUN, DOES NOT RUN PROPERLY, OR DOES NOT TRIGGER AT PROGRAMMED REMOTE TIMER TIME or WHEN TIMER IS MANUALLY SWITCHED “OFF AND BACK ‘ON” AGAIN.	1. Confirm power light (on feeder) illuminates when programmable remote timer is on or you plug the power adapter directly into an outlet. If light is not on, check remote timer's manual mode and auto, power adapter and electrical connections and proper polarity (if applicable). Try switching wire connections on feeder or timer. If still not on, call, send e-mail to us, or return unit for service. 2. If power light is on, push reset switch and confirm that motor runs. Turn feeder off, push reset switch for 5 seconds, then turn power on to feeder with timer or power adapter. If it runs, feeder is O.K. If it does not run, contact us for return/repair. 3. Reset “off” time not long enough (most common!). Lengthen “off” time between cycles or, using a pair of tweezers, switch the little black “jumper plug" located under the lateral rubber plug one notch over to the left. The feeder must normally be off for approx. 45-60 minutes between feed cycles for it to trigger again when powered unless you move the jumper over as described above. 4. Feeder triggers/runs for just a split second. Make sure feed adjustment dial is not turned all the way to the left (very important). Adjust dial clockwise.
AQUARIUM MODELS FLAKES STICK TO SLIDE AND/OR FUNNEL EXCESSIVELY.	1. Surfaces damp or wet. Funnel’s lower end is out of the water and/or bubbles are bursting and splattering around the feeder’s chute. Make sure the funnel is at least 1/2” below the water line at all times and not installed directly above a bubble source/generator. Also, the feeder’s chute and slide may be too close to the funnel’s neck. Slightly move feeder away or move feeder to other area. Check slide for shaking action.
UNIT RUNS BUT DOES NOT EXPEL FOOD PROPERLY.	1. Hopper empty. Fill. 2. Dampened or wetted hopper food. Environment too humid or wet. Seal the top of the aquarium directly above the water. 3. Food packed. Loosen food. Do not pack when filling the hopper! Try mixing a few small pellets with the flakes...It could help! 4. Food too large. Crush or replace food with smaller size. 5. Feed time adjustment incorrect. Turn feed adjustment dial clockwise in extremely fine increments. 6. Gate to roller gap too small. Adjust large black plastic screw located above chute opening counterclockwise. 7. Distribution drum surface worn out (all the small teeth sheared off). Return for service or order new drum. 8. Check slide for shaking action (very important). See page 4 of instructions manual. 9. Cat food does not come out properly. If using chute cover on cat feeder, make sure that no food is hung up into and above chute cover. Clear area and consider using smaller food or use feeder without chute cover. Chute cover slightly restricts chute opening. If the feeder is allowed to run that way for a long time, the teeth on the drum will shear off.
UNIT EXPELS TOO MUCH FOOD	1. Feeding time too long. Turn feed adjustment dial counterclockwise with supplied plastic screwdriver. 2. Gate opening too wide. Reduce gate to roller gap by turning large black screw above chute opening clockwise.
UNIT CRUSHES FLAKES TOO MUCH	1. Gate to roller gap too narrow. Open gate by turning large black screw above chute opening Counterclockwise.
FEEDER VERY NOISY	Check for stuck kibbles between distribution slide and chute opening and/or roller. You may also disable slide shaking mechanism (check manual for directions)--not recommended with pellets larger than 1/4" round.
WATER/MOISTURE IN BASE OF OUTDOOR FEEDER	1. Feeder tilted or water splattering into chute. Correct and remove one or more rubber feet. Do not install feeder too close to water (Koi pond feeder). Make sure rubber plugs are secure!!
ANIMALS CHEW ON FEEDER WIRES	1. Wires too exposed. Protect wires using flexible vinyl tubing or wire protective material found at Home Depot or Lowe's or office supply place. Hide wires as much as possible. We also have a wire protective Flex Guard available online.
HOPPER EXTENSIONS LOOSENED BY WILD ANIMALS	Use extra strap or wire at upper part of upper extension and/or carefully drill and install longer screws all the way through extensions. You can also use duct tape. Securely attach feeder!!
FOOD COMES OUT BUT PORTIONS NOT ACCURATE ENOUGH (CSF-3)	Food type will dramatically affect portion accuracy with flat and/or large kibbles in any feeder. Best performance has been shown using 1/4" diameter pellets from Science Diet Brand or other uniformly shaped kibbles. You may ask about a slow-drive replacement bottom unit for very small portions if the roller goes too fast.
PET CANNOT REACH FOOD UNDERNEATH FEEDER AT BACK OF BOWL WITH CHUTE COVER	Try raising metal bracket on short stand's tower by drilling extra holes in plastic tower matching both holes at bottom of metal bracket, use a shallow bowl or attach a flat tray to base with Velcro.
CAT DISLODGES BOWL FROM BASE OF CAT STAND	Purchase some Velcro strips and attach to bottom of bowl and top of stand base.